Departments
Each department is built for your operation.
SECTOR LENS
FILE NO: AW-DEPT-SATSales & Customer AcquisitionQualifies the incoming request, drafts the proposal, runs the follow-up.
SECTOR NOTE
TASKS
- Qualifies incoming requests; hands a hot opportunity to a human.
- Writes proposal drafts and follow-up emails.
- Keeps CRM records current and closes the gaps.
CONNECTED TOOLS
HUMAN CHECKPOINTS (HITL)
- Human approval before a proposal goes out.
- Discounts above a set amount need human authority.
MEASURED KPIs
FILE NO: AW-DEPT-DESCustomer Experience & SupportAnswers first-line support, escalates the complex case to a human.
SECTOR NOTE
TASKS
- Answers first-line support requests.
- Runs returns and exchanges; keeps the FAQ current.
- Escalates to a human on negative sentiment.
CONNECTED TOOLS
HUMAN CHECKPOINTS (HITL)
- Refund approval stays with a human.
- Automatic escalation on negative sentiment.
MEASURED KPIs
FILE NO: AW-DEPT-FINFinance & OperationsMatches invoices, drafts reconciliations, brings the difference to a human.
SECTOR NOTE
TASKS
- Matches invoices and classifies expenses.
- Chases collections; drafts reconciliations.
- Prepares a weekly cash-flow summary.
CONNECTED TOOLS
HUMAN CHECKPOINTS (HITL)
- Every payment sits with a human for approval.
- Reconciliation differences are reported to a human.
MEASURED KPIs
FILE NO: AW-DEPT-PAZMarketing & ContentSets the content calendar, produces drafts, reports on campaigns.
SECTOR NOTE
TASKS
- Produces blog and social drafts.
- Prepares the content calendar and SEO briefs.
- Puts out campaign reports and A/B headlines.
CONNECTED TOOLS
HUMAN CHECKPOINTS (HITL)
- Brand-voice approval before publishing.
- Ad budget stays with a human.
MEASURED KPIs
FILE NO: AW-DEPT-IKHuman ResourcesDrafts postings, screens CVs, schedules interviews. The decision stays human.
SECTOR NOTE
TASKS
- Drafts postings and screens CVs.
- Schedules interviews; runs candidate correspondence.
- Prepares onboarding documents.
CONNECTED TOOLS
HUMAN CHECKPOINTS (HITL)
- Screening criteria sit with a human.
- The final decision always stays human.
MEASURED KPIs
FILE NO: AW-DEPT-VERData & ReportingBuilds dashboards, catches anomalies, writes the management summary.
SECTOR NOTE
TASKS
- Builds dashboards and detects anomalies.
- Writes a weekly management summary.
- Answers ad-hoc queries.
CONNECTED TOOLS
HUMAN CHECKPOINTS (HITL)
- Reports going to management pass a human eye.
- Data-access scope is limited.
MEASURED KPIs
FILE NO: AW-DEPT-000
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