FILE NO: AW-DEPT · STATUS: OPEN FOR HIRING

Departments

Each department is built for your operation.

FILE NO: AW-DEPT-SATSales & Customer AcquisitionQualifies the incoming request, drafts the proposal, runs the follow-up.

TASKS

  • Qualifies incoming requests; hands a hot opportunity to a human.
  • Writes proposal drafts and follow-up emails.
  • Keeps CRM records current and closes the gaps.

CONNECTED TOOLS

  • CRM (HUBSPOT / SALESFORCE / PIPEDRIVE)
  • Email
  • Calendar
  • Proposal templates

HUMAN CHECKPOINTS (HITL)

  • Human approval before a proposal goes out.
  • Discounts above a set amount need human authority.

MEASURED KPIs

  • Response time
  • Qualified opportunities
  • Proposal→meeting conversion
FILE NO: AW-DEPT-DESCustomer Experience & SupportAnswers first-line support, escalates the complex case to a human.

TASKS

  • Answers first-line support requests.
  • Runs returns and exchanges; keeps the FAQ current.
  • Escalates to a human on negative sentiment.

CONNECTED TOOLS

  • Help desk (ZENDESK / FRESHDESK)
  • Order system
  • Knowledge base
  • WHATSAPP BUSINESS

HUMAN CHECKPOINTS (HITL)

  • Refund approval stays with a human.
  • Automatic escalation on negative sentiment.

MEASURED KPIs

  • First response time
  • Resolution rate
  • CSAT
FILE NO: AW-DEPT-FINFinance & OperationsMatches invoices, drafts reconciliations, brings the difference to a human.

TASKS

  • Matches invoices and classifies expenses.
  • Chases collections; drafts reconciliations.
  • Prepares a weekly cash-flow summary.

CONNECTED TOOLS

  • Accounting software
  • Bank feed
  • ERP
  • E-invoice

HUMAN CHECKPOINTS (HITL)

  • Every payment sits with a human for approval.
  • Reconciliation differences are reported to a human.

MEASURED KPIs

  • Close time
  • Unmatched-item rate
  • Collection delay
FILE NO: AW-DEPT-PAZMarketing & ContentSets the content calendar, produces drafts, reports on campaigns.

TASKS

  • Produces blog and social drafts.
  • Prepares the content calendar and SEO briefs.
  • Puts out campaign reports and A/B headlines.

CONNECTED TOOLS

  • CMS
  • Social scheduler
  • ANALYTICS
  • Ad panels

HUMAN CHECKPOINTS (HITL)

  • Brand-voice approval before publishing.
  • Ad budget stays with a human.

MEASURED KPIs

  • Production pace
  • Organic traffic
  • Engagement rate
FILE NO: AW-DEPT-IKHuman ResourcesDrafts postings, screens CVs, schedules interviews. The decision stays human.

TASKS

  • Drafts postings and screens CVs.
  • Schedules interviews; runs candidate correspondence.
  • Prepares onboarding documents.

CONNECTED TOOLS

  • ATS
  • Calendar
  • Email
  • HR portal

HUMAN CHECKPOINTS (HITL)

  • Screening criteria sit with a human.
  • The final decision always stays human.

MEASURED KPIs

  • Time to hire
  • Candidate response rate
  • Screening accuracy
FILE NO: AW-DEPT-VERData & ReportingBuilds dashboards, catches anomalies, writes the management summary.

TASKS

  • Builds dashboards and detects anomalies.
  • Writes a weekly management summary.
  • Answers ad-hoc queries.

CONNECTED TOOLS

  • Data warehouse
  • BI tool
  • Spreadsheets
  • Source systems

HUMAN CHECKPOINTS (HITL)

  • Reports going to management pass a human eye.
  • Data-access scope is limited.

MEASURED KPIs

  • Report delivery time
  • Anomaly accuracy
  • Query response time

FILE NO: AW-DEPT-000

OPEN POSITION

Don't see the position you need? Define it; we build the team.

DEFINE THE POSITION →